ProScheduler WFM improves your customer experience, saves administrative time and reduces over- and understaffing.
Call Traffic Report is a report package with informative statistics compilations that provide a quick overview of the operations
Agent Performance Report provides an opportunity to follow up performance at the agent level.
TimeWeb is a portal for the agents where they can view their schedules online, apply for available shifts that the scheduler published, change shifts with colleagues, submit applications for leave, and change their availability.
Training planner is a tool to efficiently schedule courses for the staff. Here, training plans can be set up with various stages, to then link staff to the different stages. Training Planner provides a very general view of completed and planned training upon new hires and further education of the staff.
Advanced Targeting offers additional features to the standard targeting module in ProScheduler, such as producing different versions of the target, shrinkage forecasting, and simulation of service levels during the optimization process.
By integrating game-design based programs on our existing solutions, Playbook enables your managers to increase engagement & improve productivity of the agents in your call center.
Management Report offers a number of reports and features useful for analysing cost, work on different tasks, vacation allowance and reports, as well as absence reports.
Traceability allows for changes in the schedule to be traced. Users can rewind changes and go back to a previous version of a schedule before the change has been made, selecting which version of the shift to save.