ProScheduler WFM is a truly user-friendly, enterprise-class, workforce management system for the contact center industry. ProScheduler produces optimized schedules within minutes, saving time and resources while ensuring ultimate customer experience in combination with work-life balance for your employees.
Advanced Targeting offers additional features to the standard targeting module in ProScheduler, such as producing different versions of the target, shrinkage forecasting, and simulation of service levels during the optimization process. The Advanced Targeting feature also offers overflow reports that can be sent directly to an overflow partner.
Agent Performance Report is a valuable tool for analyzing contact center and individual agent performance, for coaching and calculating performance based bonuses. The report includes parameters such as scheduled operator time, talk time, occupancy, adherence, AHT, and more.
Call Traffic Report is a comprehensive report package generating informative statistics by handling data from ProScheduler WFM and the telephone system.
The report provides relevant data about forecasts in relation to the actual outcome, service levels, abandons and cost/revenue calculations.
Management Report offers a number of reports and features useful for analysing cost, work on different tasks, vacation allowance and reports, as well as absence reports. Management Report is an optional module in ProScheduler WFM, a flexible and user-friendly Workforce Management System, customized to meet your current and future requirements.
The Real Time Adherence Report offers information in real time on agent occupancy and adherence. Agent occupancy and adherence, as well as, calls statistics on agent level are presented graphically and numerically. Team leaders can follow up on current activities and see the number of agents logged on, turned on, and scheduled as operators.
Traceability allows for changes in the schedule to be traced. It is a feature which is very useful when several schedulers make changes to a specific shift. The user can rewind changes and go back to a previous version of a schedule before the change has been made, selecting which version of the shift to save.
Time and Attendance is a powerful and user-friendly web based time and attendance system, giving control over one of the biggest expenses; employee time. Time and Attendance allows you to collect and organize employee time data easily and accurately.
Time and Attendance handles automatic attendance calculations taking into account labor laws, employment contract rules, and payment code regulations. Work time, overtime payment, absence and other salary codes are automatically calculated and exported to the payroll system.