ProScheduler WFM is a robust, enterprise-class Workforce Management system, scalable for your business needs. ProScheduler offers a truly user-friendly experience and will improve customer experience, save administrative time and reduce your over- and understaffing.
Call Traffic Report is a report package with informative statistics compilations that provide a quick overview of the operations.
The reports combine data from both the phone system and Loxysoft Workforce Management, which provides valuable information on forecasts in relation to outcome, service level, dropped calls and cost and revenue estimates for the operations.
Agent Performance Report provides an opportunity to follow up performance at the agent level. The report shows the time the agents were logged in to the exchange, were available for calls and how much time they talked on the phone. The report shows if the agents follow their schedule and if they arrived late or left early.
Time Web is tool that enables agents to see their schedules online, apply for available shifts that the scheduler published, change shifts with colleagues and submit applications for leave and change their availability.