About

About ProScheduler


Proscheduler is a global workforce management (WFM) solution designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. It was recently acquired by Serenova to broaden its workforce optimization portfolio in order to offer customers - of all sizes, in any location - the ability to fully leverage their workforce investments through advanced and accurate scheduling, reducing staffing costs and improving ROI. For more information, visit: (https://www.serenova.com/press/serenova-acquires-workforce-management-technology-from-loxysoft/). 

The Proscheduler WFM solution empowers our customers to run their centers more efficiently and effectively. The offering has the following key advantages over other WFM companies:
  • User friendly & intuitive design.
  • Quick & powerful optimization.
  • SLA simulations & overflow calculations.
  • Easy to deploy.
  • Great value for money, Quick ROI.
  • Great support!
  • Flexible & customizable.
  • Highly scalable.
Adding Proscheduler to the portfolio, Serenova has the ability to unify everything from customer engagement to quality management to analytics – and now WFM. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook Messenger.

Whether it’s technology, healthcare, or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Serenova is committed to building on an 18-year legacy leading the way in cloud-based contact center innovations. To learn more, visit www.serenova.com. For live updates, follow @SerenovaShine.
So, how we can help your enterprise today?
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