ProScheduler Playbook

Welcome to the future.

By integrating game-design based programs on our existing solutions, Playbook enables your managers to increase engagement & improve productivity of the agents in your call center.
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Role-based Access

Playbook streamlines day-to-day transactions and processes by providing users with data and resources to perform their jobs with greater efficiency and a higher degree of engagement and personal responsibility.

WFM Gamified

Improve performance by using engaging game-based design to encourage your staff to hit enterprise KPIs like productivity, schedule adherence, and service levels. 

Why ProScheduler?

  • User friendly & intuitive design
  • Quick & powerful optimization
  • SLA simulations & overflow calculations
  • Easy to deploy
  • Great value for money, quick ROI
  • Great support!
  • Flexible & customizable
  • Highly scalable
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